{"id":264,"date":"2025-11-17T16:15:32","date_gmt":"2025-11-17T16:15:32","guid":{"rendered":"https:\/\/esparvel.com\/?p=264"},"modified":"2026-04-24T12:39:45","modified_gmt":"2026-04-24T12:39:45","slug":"integracion-de-call-center","status":"publish","type":"post","link":"https:\/\/esparvel.com\/en\/integracion-de-call-center\/","title":{"rendered":"Call Center Integration"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><strong>Context and Need<\/strong><\/h3>\n\n\n\n<p>A Virtual Mobile Network Operator in deployment needed to implement the decision to outsource its Customer Service call center and needed to select a suitable provider.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Actions Undertaken<\/strong><\/h3>\n\n\n\n<p>Esparvel managed the RFP process that led to the selection and hiring of the top-rated candidate, then led the Project Office for the service implementation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Achievements and Benefits<\/strong><\/h3>\n\n\n\n<p>The operator launched to market on the scheduled date, with an efficient and well-organized Customer Service with seamless integration of external support functions.<\/p>","protected":false},"excerpt":{"rendered":"<p>Contexto y Necesidad Un Operador M\u00f3vil Virtual en despliegue deb\u00eda poner en pr\u00e1ctica la decisi\u00f3n de externalizar el centro de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":265,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10,1],"tags":[],"class_list":["post-264","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-diseno-e-implementacion-de-procesos-de-negocio","category-gestion-de-proyectos"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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